Frequently asked questions | FAQ’s

Why has my home been selected?

North East Derbyshire District Council has identified specific homes because they may meet public funding criteria for certain energy efficiency upgrades (subject to criteria). The installation of external wall insulation, cavity wall insulation and/or loft insulation would be eligible for support under the Green Homes Grant Local Authority Delivery scheme. 

Why is the Council doing this?

The UK government has made funding available to councils to help to improve the energy efficiency of local housing. By focusing on installing measures in a specific area, North East Derbyshire District Council can deliver better value for money, installing energy-saving measures that will reduce your energy bills and increase the warmth and comfort of your home.

Why should I want to have this work undertaken?

Improving the comfort of your home, reducing the impact of energy price increases, and making sure that homes are future-proofed are all Council priorities. This work will help to achieve all that. The Council is therefore seeking to ensure that as many properties as possible can be insulated, and focusing on small areas at a time is the most efficient way to do it.

How does this work benefit me?

You should save money on your heating bills and the value of your property could increase. The work will also mean that your home is warmer and more comfortable, with its appearance improved too (external wall insulation). Typically, you will see other health and well-being benefits by better insulating your home. This project was designed by North East Derbyshire District Council with you in mind. 

Which properties are involved?

We are targeting properties in areas where similar works have been delivered on behalf of North East Derbyshire District Council / Rykneld Homes, especially those adjoining works where works have been completed on social housing properties previously.

If I agree to the work, what type of work would be done?

If you agree to the work, then depending on the wall constrcution and type of your home, external solid wall insulation, and/or cavity wall insulation, and/or loft insulation and/or draught-proofing works will be installed. This will help improve the energy efficiency of your home, help make your property cheaper to heat, and increase its warmth. It could also increase the value of the property. 

What is the process?

Once you complete an application form, we will confirm your eligibility for the scheme. Your property will then be surveyed by an independent Energy Assessor who will confirm the suitability of the work and submit this to a Retrofit Coordinator (independent retrofit energy consultant). You will be informed of the next steps by the approved scheme contractor, Sustainable Building Services (UK) Ltd at each stage, and the proposed works will need to be approved by you and North East Derbyshire District Council, prior to their installation.

Will there be any disruption if I agree to the proposed work?

There will be some limited disruption, and more so in the case of installing external wall insulation. That’s because contractors will need to install scaffolding, prepare the property by temporarily removing external fixtures, install the insulation (which includes some drilling), apply a render and a topcoat, and then refit external fixtures. Contractors will try to minimise the time that scaffolding is installed but this will be weather-dependent.

What will happen if I refuse to have work undertaken?

Nothing will happen if you refuse to have work undertaken. You are under no obligation to agree to the proposed works. However, funding is limited and only available for a short time. If you refuse to have work undertaken now, the Council may not be able to offer similar funding support in the future.

How will this work be paid for?

This work will be paid for using money secured from the Green Homes Grant Local Authority Delivery scheme, allocated by the UK government’s Department for Business, Energy and Industrial Strategy.

Will I need to pay anything?

No. The work will be fully-funded for homeowners (i.e. owner-occupiers). If you are living in rented accommodation you should contact your landlord but the works will not be eligible under this scheme.

What will my property look like? Do I require Planning Permission for the work?

No, we have obtained confirmation from the local planning department that the external wall insulation, and the other energy measures that could be installed, are classified as ‘Permitted Development’, so no formal planning approval is required.

In the instance of external wall insulation, the exact appearance will be confirmed to you, and agreed, post-retrofit assessment and prior to any approval from you and North East Derbyshire District Council that works can proceed. The appearance will be similar to those in the area installed by Rykneld Homes.

Should any property owner wish to have a rendered finish (appearance) outside the scope agreed with the local planning department, this would fall outside of ‘Permitted Development’ and would require the property owner to submit a full planning application.

There will be costs associated with the process, and it can take several months to gain approval. As funding is limited under this scheme and is only available for a short time, there is no guarantee the works could then be funded under this scheme due to these constraints.

Who will carry out the work?

A Trustmark-registered installer – Sustainable Building Services (UK) Ltd – will undertake the work. Its work will be overseen by the Council and will be conducted to the highest standard.

Who will monitor the work and will I receive a guarantee?

North East Derbyshire District Council is contractually required to provide ongoing due diligence, monitoring, reporting, and controlling for all work undertaken in relation to the Green Homes Grant Local Authority Delivery scheme.

All proposed works at a property are checked by us, signed off by you as the homeowner / landlord, and approved by a qualified, independent Retrofit Coordinator.

All works will be guaranteed by an independent 10 – 25-year guarantee (dependent on measure installed) for additional peace of mind. 

Will the work carried out be compliant with COVID-safe practices?

Yes, all work will be carried out according to COVID-safe practices. The utmost care will be taken to ensure that there is a minimal risk to health.